Streamlining access to life-saving language translation technology for public safety agencies across Texas and beyond
Published: December 2, 2025
We're excited to announce that Convey911 has partnered with the North Central Texas Council of Governments (NCTCOG) through their TXShare cooperative purchasing program. This partnership represents a significant step forward in making emergency communication technology more accessible to public safety agencies across Texas and the United States.
If you've worked in public safety administration, you know the story all too well: your team identifies a critical need, finds the perfect solution, and then faces months—sometimes years—of procurement processes before implementation can begin.
For emergency communication technology, these delays aren't just frustrating. They're potentially life-threatening.
Every day that language barriers persist in 911 centers means non-English speaking callers waiting 5-10 minutes for interpreter access during the most critical moments of their lives. Every month spent navigating RFP requirements is another month where your community's diverse population lacks equal access to emergency services.
Cooperative purchasing agreements like NCTCOG's TXShare program fundamentally transform this timeline. Instead of each agency conducting its own extensive procurement process, participating entities can leverage the competitive solicitation work already completed by NCTCOG.
Here's what this means in practical terms:
The difference is transformative, particularly for smaller agencies with limited procurement resources.
The TXShare cooperative purchasing program serves public entities across the 16-county North Central Texas region, including Collin, Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, and Wise counties. Beyond this primary service area, the program is available to qualifying agencies throughout Texas and the United States.
Any governmental entity participating in the TXShare program can leverage this agreement, including:
The cooperative contract covers Convey911's complete technology suite:
Our flagship language and communications platform for 911 centers, featuring real-time translation in 185+ languages including ASL, video communication capabilities, and AI-powered call analysis and insights.
Cloud-based industry standard Text-to-911 with integrated language translation, ensuring text-based emergency communications are accessible regardless of the caller's language.
On-demand access to our network of 30,000+ qualified interpreters supporting 105 languages including American Sign Language, with connection times under 10 seconds.
Advanced platform unifying emergency communications with radio transcription, real-time translation, and system integration across multiple critical communication channels.
Mass notification system with multilingual personalization capabilities, ensuring emergency alerts reach your entire community in their preferred language.
While this partnership opens doors for Texas agencies, it's worth looking at what's already happening in other regions using our technology.
Earlier this year, all nine counties across Maryland's Eastern Shore implemented ConveyCommunicator and ConveyConnect through coordinated regional funding. The results speak for themselves:
"The language services provided by Convey have allowed us to provide faster, more reliable, and higher quality language translation, which has allowed us to provide a higher level of service to the residents and visitors."
— Sgt. Robbie Larimer, manager of the Dorchester Sheriff's Communication Division
This same level of service is now readily accessible to Texas agencies through the NCTCOG cooperative purchasing agreement—without the extensive procurement timeline the Eastern Shore counties navigated.
The urgency around language access in emergency services has never been greater. According to the 2020 U.S. Census, 8.3% of the population over age five speaks English "less than very well." That's approximately 67 million Americans who may face language barriers when calling 911.
In the North Central Texas region specifically, the Dallas-Fort Worth metroplex represents one of the most linguistically diverse areas in the country. The traditional 5-10 minute wait for interpreter services isn't just an inconvenience—it's a barrier to equal emergency response that affects a significant portion of your community.
The technology to solve this problem exists. The funding mechanisms through cooperative purchasing programs make it accessible. The only remaining barrier is awareness and action.
If your agency serves communities in the North Central Texas region or beyond, here's how to leverage this cooperative purchasing agreement:
Ensure your agency has executed a Master Interlocal Agreement for TXShare with NCTCOG. If you haven't yet joined the TXShare program, NCTCOG can guide you through that process.
Determine which Convey911 solutions align with your agency's specific needs:
Reach out to our team to discuss your specific requirements, review the pre-negotiated terms, and develop an implementation plan tailored to your agency's needs.
Once you've determined the right solution mix, execute a purchase order with Convey911 under the NCTCOG cooperative contract terms.
Our team will work directly with your agency to ensure smooth implementation, comprehensive training, and ongoing support.
While this partnership focuses on serving the North Central Texas region, it's part of a broader strategy to make emergency communication technology accessible through cooperative purchasing programs nationwide.
We recently announced a similar partnership with the Metropolitan Washington Council of Governments (COG), serving the National Capital region. These cooperative agreements represent our commitment to eliminating not just language barriers, but procurement barriers that prevent agencies from serving their communities effectively.
If your agency is outside the NCTCOG service area, we encourage you to:
At Convey911, we've always believed that when someone is having the worst day of their life, technology should help—never hinder—their access to emergency services.
That philosophy extends beyond the technology itself to how agencies acquire and implement these solutions. Procurement processes exist for important reasons: ensuring competitive pricing, verifying vendor qualifications, and protecting taxpayer dollars. Cooperative purchasing programs honor those principles while eliminating redundant work.
When dozens of agencies each independently procure the same type of solution, they're collectively spending thousands of hours on parallel processes that yield similar results. Cooperative purchasing allows one rigorous procurement process to benefit many agencies, freeing up resources for what really matters: serving communities.
As we've discussed this partnership with agencies across Texas, several common questions have emerged:
Not at all. The NCTCOG agreement establishes maximum pricing, but agencies and Convey911 can mutually agree to lower costs based on specific circumstances, implementation scope, or other factors.
The TXShare program is available to qualifying agencies throughout Texas and other states. Contact NCTCOG or Convey911 to discuss your agency's eligibility.
Our solutions are designed for seamless integration with existing emergency communication infrastructure. During the needs assessment phase, we'll evaluate your current systems and develop an integration plan.
Comprehensive training for all users is included in implementation, along with ongoing technical support, regular system updates, and access to our customer success team.
Absolutely. Many agencies begin with ConveyConnect for immediate interpreter access, then expand to ConveyCommunicator or other solutions as needs evolve and budgets allow.
The partnership between Convey911 and NCTCOG's TXShare program represents more than just a procurement vehicle. It's a commitment to ensuring every community—regardless of the languages spoken within it—has equal access to emergency services.
For agencies in the North Central Texas region and beyond, the path to implementing life-saving language technology just became significantly shorter. The question isn't whether your community needs these capabilities. It's how quickly you can get them deployed.
Ready to explore how cooperative purchasing can accelerate your agency's language access initiatives?
Contact our team today to discuss your needs and learn how the NCTCOG TXShare agreement can streamline your path to implementation.
About the Author: This post was published by the Convey911 marketing team. For media inquiries about the NCTCOG partnership, contact [media contact info].