Welcome back to The Communication Connection!
This month, we're exploring how advanced technology can empower emergency responders while solving real, everyday challenges. From insights gathered at APCO 2025 to exciting developments in our platform, August has been filled with meaningful progress toward eliminating language barriers in emergency response.
Let's dive into this month's updates!
The Next Evolution in Emergency Language Interpretation
Following overwhelming interest at APCO 2025, we're excited to announce ConveyConnect+ early access for the first 100 organizations. This hybrid AI language interpretation service combines the reliability of human interpreters with cutting-edge artificial intelligence.Exclusive Early Adopter Benefits:
At APCO 2025, we discovered something unexpected about technology adoption in emergency services. When we mentioned that our interpretation service doesn't require access pins, multiple booth visitors stopped mid-sentence with recognition.
"We always screw those up," several professionals told us, sharing stories of delays during critical calls caused by:
One telecommunications supervisor summed it up: "We've just accepted that language line connections are going to be a hassle. It's part of the job."
But these small friction points, when they occur during emergencies, can have significant consequences. The challenge isn't just solving big problems—it's eliminating the small barriers that have become so normalized we stop noticing them.
This insight reinforces why user experience design matters just as much in emergency technology as it does in consumer applications. When someone is having the worst day of their life, technology should never add to their stress.
This month, we received exceptional feedback about one of our ConveyConnect interpreters that perfectly illustrates the human element behind our technology.
A call-taker at Manatee County Emergency Communications Center wanted to recognize interpreter Jose for his outstanding service during a 9-1-1 call on July 17th. According to the feedback:
"Jose demonstrated exceptional professionalism and accuracy while translating during a 9-1-1 call. His clear and timely communication ensured vital information was conveyed without delay, allowing emergency responders to take appropriate action quickly. Jose's calm demeanor and precise interpretation were instrumental in supporting both the caller and call-taker throughout the incident."
This recognition highlights what makes ConveyConnect effective: the combination of fast connection times (typically under 10 seconds) with professionally trained interpreters who understand the unique demands of emergency communications.
Stories like this remind us that behind every technological advancement, it's the human expertise and dedication that truly make the difference in emergency situations.
Q: How does ConveyConnect+ decide when to use AI translation versus human interpreters?
A: ConveyConnect+ is designed with call-taker control at the center. You can seamlessly switch between AI-powered translation and human interpreters at any point during a call. For complex emergency situations requiring nuanced communication, human interpreters remain instantly available. The AI capabilities handle routine translations and provide real-time transcription regardless of which mode you're using.
Q: What happens to call recordings when using interpretation services?
A: ConveyConnect+ automatically captures conversation transcripts in both languages, which integrate with your existing call recording systems. This provides complete documentation for training, quality assurance, and compliance purposes while maintaining the same security standards as your other emergency communications.
Q: Can field responders use ConveyConnect+ without being connected to the call center?
A: Yes! The ConveyConnect+ mobile app provides independent access to interpretation services for field personnel. First responders can initiate interpretation sessions directly from their devices, whether for traffic stops, medical emergencies, or community interactions. Usage is tracked and reported through your organization's dashboard.
Q: How does real-time transcription work with background noise during emergencies?
A: Our AI transcription technology is specifically trained for emergency communications environments and can filter background noise effectively. However, for critical situations with significant audio challenges, human interpreters remain the primary communication method, with transcription serving as additional documentation support.
Have more questions? Visit our FAQ page or reply to this email!
Pennsylvania NENA Conference | September 17-19, 2025 | Pennsylvania
Join emergency communications professionals from across Pennsylvania at the PA NENA 2025 Conference. As a local chapter of the National Emergency Number Association, Pennsylvania NENA promotes research, planning, training and education for both public and private sector 911 professionals. This conference provides excellent networking opportunities and educational sessions focused on the latest developments in emergency communications.
More info
APCO AI Summit | October 7th & 8th, 2025 | Orlando, FL
APCO's AI Summit will explore the transformative role of artificial intelligence in emergency communications. This dedicated event brings together public safety professionals, technology leaders, and innovators to examine how AI is reshaping the 9-1-1 landscape. Attendees will discover real-world AI deployments in emergency communications centers, learn from firsthand experiences of early adopters, and gain insights into current AI capabilities including natural language processing and predictive analytics. Whether you're just beginning to explore AI or have already integrated it into operations, this summit offers valuable knowledge for advancing your AI journey in emergency response.
Beyond the Access Pin: Small UX Details That Make Big Differences in Emergency Response
This month's first blog post explores how seemingly minor friction points in emergency technology can have major impacts during critical situations. Drawing from APCO 2025 conversations, we examine why user experience design matters just as much in emergency services as in consumer technology.
Read the full analysis
The Path to Scale: Why Emergency Communication Technology Needs to Solve Real Problems
Our second post delves into the difference between "active AI" that enables new capabilities versus "passive AI" that simply enhances existing workflows. We explore why the path to meaningful scale in emergency communications requires solving fundamental problems, not just adding features.
Discover the key insights
APCO 2025: The Language Access Awakening in Emergency Services
Our comprehensive conference recap examines the key trends observed at APCO 2025, including the shift from language interpretation being "nice to have" to "mission-critical," rising technology expectations, and the growing focus on mobile capabilities for field operations.
Read our conference insights
Follow us on LinkedIn for more updates and insights: Convey911 LinkedIn Page
We're looking forward to keeping you informed and engaged each month!
— The Convey911 Team