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When seconds count, “lost in translation” should never be a reason to delay call processing or dispatching appropriate resources to an emergency. With Convey911’s text platform, a citizen can type a message in their native language to 911, and that request for help is then translated into English for the call-taker to read and understand.
Convey911 can help you configure SMS responses in several ways:
Create a point-and-click drop-down menu of preconfigured responses (wholly customizable and adjustable for your agency)
Free form text field that allows dispatch personnel to type an appropriate response
Convey911’s platform will translate the SMS response on the caller’s phone into their native language for a seamless, end-to-end translated conversation.
Real-time location information, including Z-axis
Detection and support of 135+ languages & dialects
Convey911 supports MMS and video with a single click
Cryptographically signed evidence archivals uploaded and stored in the GovCloud for CJIS compliant
With Convey911’s text platform, a citizen can type a message in their native language to 311, and that request for help is then translated into English for the call-taker to read and understand. Citizen services personnel can respond to the inquiry in English, and Convey911’s platform will translate the SMS response on the caller’s phone into their native language for a seamless end-to-end conversation.
All text threads are uploaded and securely stored in the Gov Cloud
Detection and support of 135+ languages & dialects
