The ROI of Removing Friction in Emergency Communications

During recent industry conferences, we've heard consistent feedback from 911 professionals about the friction points in their language interpretation processes. Access codes, menu systems, and connection delays—these seemingly small obstacles can significantly impact emergency response operations.

This feedback inspired us to create our ROI calculator, helping agencies quantify operational impacts they may have accepted as unavoidable.

Understanding Friction Points in Emergency Communications

When emergency services need language interpretation, the traditional process often involves multiple steps, each representing a potential delay or failure point:

• Recognizing the need for interpretation
• Accessing the interpreter service
• Navigating automated systems
• Waiting for an available interpreter
• Briefing the interpreter on the situation
• Beginning actual communication with the caller

Each step adds time to the emergency response process. While individual delays might seem minor, they can compound into significant operational impacts.

What Our ROI Calculator Reveals

Our new ROI calculator helps agencies model the potential impact of reducing these friction points. By inputting your agency's specific data—call volumes, current processes, and operational costs—you can explore how streamlining language access might affect your operations.

The calculator analyzes:

• Current time spent on language interpretation processes
• Impact on call-taker availability
• Potential efficiency gains from faster translation
• Resource allocation implications

Example scenarios the calculator can model:

• If interpreter connection time decreased from several minutes to seconds, how many additional calls could your team handle?
• How might faster language identification affect dispatch times?
• What operational capacity could be recovered through streamlined processes?

The ConveyConnect+ Approach

ConveyConnect+ was designed to minimize friction in emergency language interpretation:

• Simplified Access: No access codes or complex menu navigation
• Rapid Connection: AI translation begins immediately, with human interpreters available when needed
• Integrated Workflow: Language support within your existing systems
• Transparent Process: Real-time transcription provides complete visibility

According to our documented implementations, agencies using ConveyConnect+ report faster call resolution and improved staff satisfaction due to reduced process complexity.

The Value of Quantifying Friction

While every agency knows that language barriers create challenges, few have quantified the cumulative impact. Our ROI calculator provides a framework for understanding these costs and exploring potential improvements.

The calculator takes less than 5 minutes to complete and generates insights specific to your agency's operations. Whether you're planning budgets, evaluating technology investments, or simply curious about operational efficiency, the data can inform your decision-making.

Beyond Numbers: Operational Impact

Reducing friction in emergency communications affects more than just metrics:

• For call-takers: Less time navigating technology means more focus on helping callers
• For field units: Clearer, faster information improves response effectiveness
• For communities: Quicker language access can mean better emergency outcomes
• For agencies: Streamlined processes can improve overall operational efficiency

Calculate Your Agency's Potential

Every emergency services agency faces unique challenges and opportunities. Our ROI calculator helps you understand your specific situation and explore possibilities for improvement.

Calculate your ROI now at tools.conveyconnect.ai.