Enhancing Inclusive Communication for a Multilingual Community

November 8, 2023

The City of Laurel and Convey911 unite to empower inclusive communication, offering seamless multi-modal channels to ensure no citizen is left behind in accessing essential services.


The objective of the Convey911 and City of Laurel partnership is to establish a robust and inclusive communication platform that aligns with Laurel's motto of "progress through people." This innovative solution will cater to the needs of over 1/3 percent of the population, who speak languages other than English, ensuring that every community member can effectively engage with and access a wide range of city services.


+ Improved language access for over 1/3 percent of the population speaking languages other than English

+ Seamless communication through text, voice, and video capabilities in over 170 languages, including sign language

+ Enhanced community engagement by enabling bi-directional language translations

+ Increased efficiency and responsiveness in communication between community members and essential services

+ Fostering inclusivity and embracing cultural diversity within the city

+ Strengthened community relationships through active listening and prompt responses to community needs

"Laurel’s cultural diversity is one of our greatest strengths, and we strive to ensure that every resident can engage with the City without facing communication barriers. Laurel is very excited to be implementing Convey 911 to expand our multilingual and non-verbal accessibility for all our services!"

James Cornwell-Shiel, Chief Information Officer, City of Laurel