ConveyPrizym

Real-Time Communications and Decision Support Platform

ConveyPrizym arms your call-takers on every call — in any language, over text, video, and voice — while automating routine tasks and sharing real-time information with CAD, secondary agencies, crime centers, and DFR. It closes the language gap and keeps every connected system informed, automatically.

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What ConveyPrizym Does

Every channel your center runs on, connected and monitored in real time

CAD

Call summaries, pushed automatically to your CAD

Built on CAD Connector, which reaches 65% of deployed CAD systems, delivering every call summary the instant a call ends — no manual entry required.

Intel

Real-time intelligence, shared with anyone or anything

Share information and intelligence instantly to CAD, secondary agencies, real-time crime & fusion centers, and systems like Drone as First Responder (DFR) — in real-time during the call, or automatically post-call.

Auto

Routine tasks, handled automatically

From property damage crashes and tow requests with human in the loop, to address validation and workflow support, ConveyPrizym handles the routine so your call-takers and dispatchers can focus on what matters most.

Text · Video

Multimedia messaging and live video

SMS/MMS and Text-to-911 in 225+ languages, with instant detection, translation, and automated text-backs. Callers can stream live video into the center — up to four participants, with on-screen captions and translation, plus live ASL interpretation for callers who are deaf or hard of hearing. Video can be shared onward to first responders anonymously, or multicast to wherever it is needed.

Voice

Every call transcribed, translated, and read as it happens

Standards-based over-the-phone transcription runs while the call is live, translating non-English speakers across multi-party calls. Configurable keyword alerting fires on the words that matter — gun, bomb, overdose — across languages, and sentiment analysis tracks the caller's stress level as the call unfolds. Voice comes with the Premium package.

Location

Where the caller is, down to the floor

Locate a caller in real time and in three dimensions — not just a position on the map, but height above terrain, so a call from a high-rise resolves to a floor instead of an address.

Radio

PTT radio, transcribed and monitored

Monitoring of dispatch, tac, and operations channels — with automatic keyword alerting and escalation, in real time.

Alerts

Outbound notification, in each recipient's language

Write one message and ConveyAlert delivers it to each recipient in the language they chose, targeted to the areas affected rather than the whole list.

ConveyPrizym is Convey911's platform. Radio and cross-agency data exchange reach it through the Prizym partnership — see how the three layers fit together.

Inside the Console

One screen, the whole call

ConveyPrizym call list showing inbound 9-1-1 calls, each with a written summary and an incident type tag — **Every call, triaged**Inbound calls land with a summary already written, tagged by type.

Live video streamed from a caller during an active fire call, with call controls and captions — **Live video from the scene**The caller streams what they can see, with captions running alongside.

AI insights panel showing call severity, a bulleted call summary and caller sentiment — **The summary writes itself**Severity, caller state and location, updating while the call is live.

Illustrative sandbox data. No real call, caller or agency is shown.

AI Summarization

The call writes its own record

ConveyPrizym pulls the details out of a call while it is still happening — the caller's name and number, whether it is medical, fire, or police, and the specifics of the incident — into a short, readable summary.

Call-takers

Stay with the caller instead of typing. Details are captured as they are said, not reconstructed afterward.

Dispatchers

Open a written summary instead of listening back through a call, and get units moving sooner.

Supervisors

Every summary is archived, so a QA review or a records request starts from a document rather than an audio file.

ConveyPrizym unifies messaging, voice, video, location intelligence, AI, and live interpretation into a single communications platform built specifically for public safety.

Packages

Two packages. One platform.

Pro

Text, Video & Location

Everything your agency needs to connect with every caller over text, video, and location — multilingual messaging, live video with closed captions and ASL, and real-time location sharing with floor-level accuracy. Built-in automation keeps CAD, secondary agencies, and connected systems informed at every step.

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Premium

Everything in Pro, plus Voice

Adds full voice intelligence to your agency's toolkit — real-time call transcription and translation, speaker ID, keyword alerting, and sentiment analysis across every conversation. Premium extends ConveyPrizym's automation to voice, closing the last gap in real-time call intelligence.

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Both packages include multilingual text, video, and location, with radio transcription, CAD Connector, and automated workflows built in. Premium adds full voice intelligence, extending analysis and automation across every conversation. ConveyText-to-911 is available as an add-on. ConveyConnect+ human interpretation comes with every seat at no added seat cost; interpreter minutes are billed as used.

Language Coverage

225+

Languages and dialects supported with instant detection and translation across text, video, and voice.

Infrastructure

AWS GovCloud (US)

Built on two physically and logically isolated U.S. sovereign regions, operated by U.S. citizens on U.S. soil — secure, scalable, and resilient.

Trusted by top agencies across the United States

Baltimore City Office of Emergency Management

See ConveyPrizym in action

Discover how ConveyPrizym can help your agency close the language gap and keep every connected system informed — automatically.

Request a Demo